AI驱动的客户支持平台
一个智能客户支持平台,使用AI自动回应客户询问并将复杂问题路由给人工代理
ai完成日期: 2024-02
项目详情
Ever had a chatbot that made you want to throw your computer out the window? Yeah, we fixed that. This project started when our client was drowning in support tickets - most of them asking the same 20 questions over and over. We built them an AI that not only answers those questions intelligently but also knows its limits. When things get complex, it smoothly hands off to a human agent with full context. The coolest part? It gets smarter every day by learning from how agents handle the tricky stuff.
客户
TechCare Solutions (B2B SaaS)
使用的技术
ReactNode.jsOpenAI GPT-4MongoDBn8nWebSocket
主要功能
- 使用微调语言模型自动生成回复
- 智能工单路由和优先级排序
- 用于客户满意度监控的情感分析
- 多渠道支持(电子邮件、聊天、社交媒体)
- 性能跟踪分析仪表板