AI驱动的客户支持平台
一个智能客户支持平台,使用AI自动回应客户询问并将复杂问题路由给人工代理
ai完成日期: 2024-02
项目详情
This AI-powered customer support solution combines natural language processing, machine learning, and workflow automation to transform how businesses handle customer inquiries. The system automatically categorizes and responds to common questions, while seamlessly escalating complex issues to the appropriate human agents. With continuous learning capabilities, the platform improves its responses over time based on customer interactions and feedback.
客户
TechCare Solutions
使用的技术
ReactNode.jsOpenAI GPT-4MongoDBn8nWebSocket
主要功能
- 使用微调语言模型自动生成回复
- 智能工单路由和优先级排序
- 用于客户满意度监控的情感分析
- 多渠道支持(电子邮件、聊天、社交媒体)
- 性能跟踪分析仪表板