AI-Powered Customer Support Platform

We built an AI support system that actually understands what customers are asking - and knows when to call for human backup.

aiCompleted: 2024-02
AI-Powered Customer Support Platform

Project Details

Ever had a chatbot that made you want to throw your computer out the window? Yeah, we fixed that. This project started when our client was drowning in support tickets - most of them asking the same 20 questions over and over. We built them an AI that not only answers those questions intelligently but also knows its limits. When things get complex, it smoothly hands off to a human agent with full context. The coolest part? It gets smarter every day by learning from how agents handle the tricky stuff.

Client

TechCare Solutions (B2B SaaS)

Technologies Used

ReactNode.jsOpenAI GPT-4MongoDBn8nWebSocket

Key Features

  • Answers questions like a human (because we trained it on your best agents' responses)
  • Routes tickets to the right person every time (no more "let me transfer you")
  • Knows when customers are getting frustrated before they WRITE IN ALL CAPS
  • Works everywhere - email, chat, Twitter, even those angry Facebook comments
  • Shows you exactly what's working and what's not (with pretty charts)

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