AI-Powered Customer Support Platform

An intelligent customer support platform that uses AI to automatically respond to customer inquiries and route complex issues to human agents.

aiCompleted: 2024-02
AI-Powered Customer Support Platform

Project Details

This AI-powered customer support solution combines natural language processing, machine learning, and workflow automation to transform how businesses handle customer inquiries. The system automatically categorizes and responds to common questions, while seamlessly escalating complex issues to the appropriate human agents. With continuous learning capabilities, the platform improves its responses over time based on customer interactions and feedback.

Client

TechCare Solutions

Technologies Used

ReactNode.jsOpenAI GPT-4MongoDBn8nWebSocket

Key Features

  • Automatic response generation using fine-tuned language models
  • Intelligent ticket routing and prioritization
  • Sentiment analysis for customer satisfaction monitoring
  • Multi-channel support (email, chat, social media)
  • Analytics dashboard for performance tracking

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